General
Q: How long does this process typically take?
A: Timeline depends on scope and complexity, but it is approximately 2-12 weeks once scope is finalized and SOW is complete.
Q: What if we need changes during the process?
A: That's exactly why we build in one to two review cycles—controlled change is better than emergency fixes.
Q: How do we know this will work for our specific industry?
A: Our discovery phase is designed to understand your unique challenges, and SME involvement ensures industry-specific accuracy.
Predetermined Tailoring
Q: What is the first step to predetermined tailoring our content?
A: You'll start by gathering your assets (like videos or introduction text) and then completing a specific form that outlines your desired tailoring options for the training cards or lessons.
Q: Can we add our own introductory video to any course?
A: For most content, you can add up to two cards that can include a client introduction text and/or a client-supplied video. For the "Code of Conduct" course, you can add one card with either an introduction text or video.
Q: Are there limits to how many policy acknowledgment cards we can add or remove?
A: No, for all content except "Code of Conduct," there are no minimum or maximum limits on adding or removing policy acknowledgment cards.
Q: What unique tailoring options are available for the "Code of Conduct" course?
A: The "Code of Conduct" course offers more extensive options, including adding cards for your Organization's Mission Statement, Organizational Values (up to five cards), and Organizational Reporting Information (up to three cards). You can also select up to 12 lessons from Emtrain Key Topics.
Q: Can we make changes to the existing text within a course on a predetermined tailoring project?
A: No, our predetermined tailoring process does not include adding or removing custom copy that isn't specified in the available options. We also don't reorganize the existing content structure. You would need to move into a Full Card Edit project.
Q: Where can I find more detailed information about predetermined tailoring?
A: For more specific details on "Code of Conduct" tailoring, you can reference our Code of Conduct Tailoring Guide. For general content tailoring information, please see our Content Tailoring Guide.
Custom Client Content
Q: What's the main difference between this service and your standard Emtrain content collaboration?
A: The key difference is who creates the initial content and its availability. With this service, you provide the complete outline and all the writing, and the final content is exclusive to your account – it won't be added to the general Emtrain library.
Q: Who is responsible for writing the content for this service?
A: For this specific service, all the writing comes from the client. Your approved outline will provide all the necessary details for us to create the content.
Q: Will the content we create through this process be available to other Emtrain clients?
A: No, content developed through this process is exclusive to your account. It will not be added to the Emtrain library or catalog.
Q: What kinds of edits can we make to the content once it's developed?
A: You can add or remove existing lessons, reorder lessons, and edit the text content within individual cards. You'll do this by using a scoping template to review.
Q: Can we add our own custom images or videos to this content?
A: No, this service does not include adding or changing custom images or videos within the content.
Q: How do we start the process for this type of custom content?
A: You'll begin by creating and approving a detailed outline that provides all the content details. Once that's ready, you'll gather any assets and we'll move forward with developing the content based on your specifications.
Collaborative Emtrain Content
Q: What kind of content can Emtrain create with us?
A: We can develop new training content based on your specific needs and our collaborative discussions. This often includes new lessons, videos, and accompanying materials.
Q: Will the custom content be exclusive to my company?
A: No, once completed, the new content will be available in the general Emtrain content library under a pillar for other clients to use.
Q: Who makes the final decisions on the content's script?
A: Emtrain retains ownership of the final content decisions, including lesson, and video scripting, to ensure quality and consistency across our platform.
Q: Can we incorporate our company's branding into the custom content?
A: Yes! We offer slight customizations to incorporate your company's branding elements during the development process.
Q: What is the typical process for creating custom content?
A: Our process generally includes video scripting and production, lesson scripting and production, multiple review cycles for scripts, and a final content review.
Q: How long does the content collaboration process take?
A: The timeline can vary depending on the scope and complexity of the content. We'll provide an estimated timeline once we understand your specific project requirements.