Our library of video-based microlessons allows you to maintain a dialogue on a specific topic with 3-5 minute lessons that address a single timely concept or teach a relevant workplace skill.
Our skill-building microlessons are designed to help individuals and teams work better together. Each lesson targets a specific workplace situation that learners experience through a video scene. We then define and teach the relevant skill, and show the benefits of using it.
You can assemble and deploy a group of lessons into a targeted curriculum to drive your point home. All of our microlessons can be customized to fit your specific needs.
Accessibility for Ontarians with Disabilities (AODA)
A summary of the rights and expectations to provide accessibility to people in Ontario with disabilities. (5 min) *Note: This lesson is available upon request, and must be configured with both an Accessibility Policy and an Accessibility Plan
Adapting to Direct and Indirect Feedback Styles
Cultural dynamics and differing communication styles often make giving and receiving feedback challenging. The “feedback sandwich” (ie: giving a compliment, then constructive feedback, then a compliment) may be appreciated in some cultures, but may be misunderstood by people who are used to more direct feedback. (5 min)
This lesson focuses on the 2025 Black History Month theme of "African Americans and Labor", exploring how labor has intersected with Black experiences, driving progress and resilience across the US. (3 min)
African Americans and the Arts
Celebrating Black art is essential for acknowledging the resilience, creativity, and cultural contributions of Black artists throughout history. Learn about just a few of their many accomplishments and their impact in the U.S. and around the world. (5 min)
Antitrust and Colluding with Competitors
Competition laws can be very strict when it comes to competitors entering agreements where they set prices, the quantity of goods sold, or the quality of available goods. Know how to spot these schemes and respond in a polite, professional, and smart way. (3 min)
Appreciating Hierarchy in Decision Making
As we work with teams around the world, we can be more effective if we understand hierarchy and decision-making processes. Some cultures have flat consensus-oriented structures. Other cultures have hierarchical structures where team leaders make decisions and inform their teams. If we don’t respect a team culture, we might put colleagues in an awkward situation, cause unproductive conflict, and create bad outcomes. (4 min)
Culture Skill: Embracing Interculturalalism | Skill: Understanding Decision Making
This lesson provides employees with the fundamental skills and knowledge to handle common medical emergencies and minor injuries. Participants will learn how to assess a situation, provide immediate care, and know when it is critical to call for professional medical help. (3 min)
Bias Against Asians
The pandemic has caused an uptick in bias and hate crimes against our Asian communities. It's up to all of us to go from bystander to upstander and allies for our Asian co-workers. (4 min)
Bias and Belonging
A microlesson about addressing unconscious bias by building belonging in a healthcare setting. (3 min)
Black Health and Wellness
This lesson explores Black History Month's 2022 theme of Black Health and Wellness, celebrating the historic achievements and contributions of Black Americans as well as shedding light on racial health disparities in our nation today. (5 min)
Black History Month
An overview of Black History Month, its history, and its importance and relevance to our social fabric. This lesson will also introduce this year's Black History Month theme to learners, as a precursor to a deeper dive later in the month. (4 min)
Black Lives Matter
The tragic death of George Floyd has impacted every member of our work community - but it hasn't impacted everyone the same way. This lesson asks learners to reflect on how and why this is so - and what each of us can do to move forward together. (4 min)
Blindspots and Inappropriate Behavior
This lesson in our Workplace Color Spectrum Series shows people how to use the Workplace Color Spectrum to get orange conduct back on track. (3 min)
Bribery and Expense Reports
Bribery laws include provisions that require people and companies to keep accurate records of their expenses and expenditures overseas. Violating one of these "books and records" provisions can send you to jail, even if you never actually bribed anyone. (3 min)
Bringing a Different Perspective
Teams make better decisions when they incorporate ideas and perspectives from a diverse array of people. Learn the benefits and the barriers of the workplace skill of perspective seeking. (4 min)
A microlesson to celebrate Hispanic Heritage month and demonstrate appreciation for the differences we all bring to our teams. Also, a reminder that we should all strive to be our authentic selves and avoid code-switching if at all possible. (3 min)
Celebrating Women Trailblazers
Through their leadership and activism, women have paved the way for greater representation and equity in various industries and communities. This lesson celebrates a few of the many accomplishments women have made and explores their role in shaping a more equitable world for everyone. (4 min)
Organizational change — whether restructuring, layoffs, or transitions — creates stress and uncertainty that affects everyone differently. This lesson provides a framework for understanding change phases and practical strategies for managing stress and protecting your wellbeing during transitions. (4 min)
Coming Out at Work
As social values and norms change, more and more people are coming out. But not all people are ready to come out, especially at work. How can we make our workplaces more inclusive to our LGBTQIA+ co-workers, regardless of whether they are out or not? (5 min)
Conducting Inclusive Team Meetings
Unconscious bias can impact how meetings are run, how everyone participates in them, and who gets heard and valued. Meeting rules that create space for multiple voices to be heard lead to better decisions. (4 min)
Creating a Trans-Inclusive Workplace
Trans people have one of the highest rates of unemployment in the U.S. It is time for that statistic to change. Learn how to mitigate unconscious bias and what steps you can take to make your workplace trans-inclusive. (5 min)
Cultural Cues for Quality Conversations
In cultures across the world, communication can be structured or unstructured. What’s normal in conversations in one culture - like interruptions or making eye contact - may be considered rude or disruptive in another. The more we learn about different communication styles and non-verbal cues, and how to facilitate input, the more respectful and inclusive we can be. (5 min)
This lesson in our Workplace Color Spectrum Series shows people how to use the Workplace Color Spectrum to de-escalate yellow conduct. (3 min)
De-Escalating Conflict Using Positive Language
It can be tempting to react to negative situations or behavior with more negativity, but often this will escalate conflict rather than de-escalate. Learn how to use positive language and tone to effectively de-escalate issues or tense situations. (4 min)
Culture Skill: Encouraging Empathy | Skill: Using Positive Language
When we make decisions that have a significant impact or affect other people, we need to slow down and use our big gear. Learn how to switch gears and ensure you are making informed and unbiased decisions. (4 min)
Culture Skill: Deciding Together | Skill: Understanding How We Think
Are co-workers allowed to speak languages other than English? And what is this really all about? (2 min)
Effective Email Communication
With more people working from home than ever, email and other kinds of electronic communication formats are more important than ever. You can upgrade the effectiveness of your email communications by being intentional and using a few small tweaks. (3 min)
Effective Use of Team Chat Apps
In today's work environment, chat apps are a key way teams can keep connected and productive. But - as with all kinds of work communications - you can get the most of out chat apps by being empathetic and intentional. The key is to communicate in a way that works for both sides of the conversation. (3 min)
Emotional Intelligence at Work
Using emotional intelligence helps everyone make better decisions and take positive actions. These are key elements to a healthy workplace culture. (3 min)
Empathy atWork
A healthcare microlesson about showing empathy to a rude patient and exhibiting allyship so the patient adjusts their attitude and behavior. (3 min)
Encouraging Employees to Speak Up
A lesson that models how employees should encourage co-workers to speak up when they have a concern or they experience a problematic situation. (4 min)
Engaging Our Active Listening Skills
This lesson focuses on active listening as a critical workplace skill and gives concrete ways to practice and improve our ability to actively listen to each other. (5 min)
Culture Skill: Fostering Curiosity | Skill: Active Listening
Everyone wants a healthy workplace - but what does that mean? We're all human, so a healthy workplace isn't perfect and doesn't mean nobody will ever misstep. But being able to give and receive feedback is a key skill that can help us build a work culture that works for everyone. (2 min)
Expanding Your Network
This lesson teaches inclusive networking — we tend to talk to the same people each day, but by intentionally networking with people who aren’t like you, you’ll gain new perspectives, and learn about new ideas, tools, and trends. (4 min)
We don't always respond well when we are told something we said or did is problematic. Learn best practices when receiving criticism or feedback, and how to correct non-inclusive behaviors and language. (3 mins)
An essential overview of the UK's new Failure to Prevent Fraud (FTPF) law, this lesson explains the company's legal obligations and potential risks. It also outlines the critical role each employee plays in preventing fraud and what steps to take to contribute to a safe and compliant work environment. (3 min)
Fire Safety
This lesson provides essential knowledge on how to prevent fires and respond effectively in case of an emergency. Participants will learn about common fire hazards, the proper use of fire extinguishers, and the importance of creating and practicing a home or workplace evacuation plan. (3 min)
Fostering an Inclusive AAPI Environment
AAPI individuals frequently face stereotyping, microaggressions, and systemic barriers despite representing an incredibly diverse community. This lesson helps you recognize common biases and provides strategies for creating an inclusive environment where AAPI colleagues can thrive. (4 min)
Fraud, Waste, and Abuse
Introducing learners to the types illegal actions that result in unnecessary costs, misuse of resources, or deceitful practices within the healthcare system. (3 mins)
Gathering All the Facts
Gathering all the facts and information available before making a decision is crucial to successful outcomes. This lesson teaches the skills to ensure you have all the pertinent information when making decisions, troubleshooting potential issues, etc. (3 min)
Culture Skill: Nurturing Trust | Skill: Gathering All the Facts
Small business gifts have been around for a long time, but sometimes vendors go big. The intentions may be good, and the gift may still be inappropriate. We'll explain how and when to graciously say, "Thank you, but I can't ... " (4 min)
Giving Fast and Effective Feedback
Giving feedback is an important tool in correcting behavior. And it can be tricky — especially when we are pressed for time or in the middle of an important task or project. Learn the best methods for providing fast and effective feedback. (3 min)
Culture Skill: Managing Power | Skill: Fast and Positive Feedback
Teach employees about both their own health information privacy and that of their coworkers. We provide examples of a culture snafu where someone's privacy is not respected, and offer guidance on how to avoid such situations. Built in survey questions will gauge employee sentiment around coworkers' understanding of privacy rights at work. (2 min)
Helping a Co-Worker on a Bad Day
People who are experiencing negative emotions like sadness, anxiety, or fear will benefit from the support of others, especially when placed in demanding work situations. Listening with empathy contributes to healthy workplaces by showing people you care and support them. (4 min)
Intervening when you see problematic behavior can be scary, but it's critical to creating a supportive and successful workplace. Learn the best practices when intervening to confront bias. (4 min)
Culture Skill: Mitigating Bias | Skill: Learning to Intervene
Microaggressions are comments or actions that unintentionally, but subtly reinforce a bias or stereotype about a specific group or characteristic. Learning to identify microaggressions when you see them is a key step in stopping and preventing them. (3 min)
Culture Skill: Mitigating Bias | Skill: Identifying Microaggressions and Stereotypes
As people start returning to the office, we will increasingly have a hybrid workplace. Hybrid workplaces will be very supportive for employees but they also introduce the potential of exclusion and employee inequities. (4 min)
Inclusive Language Creates Belonging
Words and phrases with problematic origins have made their way into our vocabulary and some have become common industry terms. It's our responsibility to retire and replace these terms and phrases. (4 mins)
Culture Skill: Cultivating Authenticity | Skill: Use Language to Create a Level Playing Field
Culture fit can be an important criteria for hiring - or a red herring. What culture fit actually means - and why it matters. (3 min)
Information Security and Human Error
Everyone has a role to play in keeping our workplace and information about our operations, clients, and customers secure. Your choices matter. (2 min)
Interpreting Emotion in Cross-Cultural Communication
How we express emotion is often based on our cultural background. Some cultures are more enthusiastic and expressive, while others are more solemn or reserved. Because of this, communication becomes strained when people with different levels of emotional expression interact. When we understand others’ communication patterns we can respond in productive ways. (5 min)
This lesson reviews the upstander intervention technique, "Direct". Sometimes, we may want to respond directly to harassment by calling out the inappropriate behavior and/or confronting the person causing harm. (4 min)
Culture Skill: Advancing Allyship | Skill: Learning to Intervene: Assertiveness
This lesson reviews the upstander intervention technique, "Distract". The aim is to reduce the tension or danger in a situation by shifting the attention to something else. (3 min)
Culture Skill: Advancing Allyship | Skill: Learning to Intervene: Redirecting
This lesson reviews the upstander intervention technique, "Delay". We can help reduce trauma or distress by speaking to the victim after an instance of harmful behavior is directed at them. (3 min)
Culture Skill: Encouraging Empathy | Skill: Personal Debriefing
This lesson reviews the upstander intervention technique, "Delegate". Entrusting others means asking someone you can count on for help with intervening in harm. (3 min)
This lesson reviews the upstander intervention technique, "Document". Documentation involves using any form of media to create a record of an event or an issue — it could be video or audio or written notes. (4 min)
One of the most important skills a manager or leader learns is when to step back and allow someone else to take the reins. It requires trusting others, and knowing when someone else may be better equipped to execute a certain project or task. It can feel risky but it's also crucial to innovation and growth. (4 min)
Culture Skill: Managing Power | Skill: Knowing When to Let Others Lead
A microlesson about minimizing bias in healthcare. (3 min)
Managing Contingent Workers
General guidelines to managing contingent workers legally and effectively. (5 min)
Managing Our Frustrations
This lesson in our Workplace Color Spectrum Series shows people how to use the Workplace Color Spectrum to give feedback on yellow conduct. (6 min)
Maternal Wall Bias and the Motherhood Penalty
Recognizing “maternal wall” bias, and addressing the ways in which ideas about motherhood and gender roles create barriers to women’s advancement in the workplace. (4 min)
Culture Skill: Ensuring Equity | Skill: Managing Flexible Work Arrangements and Leaves
This lesson teaches employees how to identify risks associated with manual handling and apply safe lifting techniques to prevent injuries. Participants will learn how to assess a load using the TILE method and practice proper body mechanics to protect their physical well-being.(3 min)
Minimizing Gossip at Work
Employees vent and gossip after receiving an assignment and news that a co-worker struggling with a mental health challenge will be out of the office. This kind of conduct can cross the line and violate our policies and the law. (4 min)
Modern Slavery
Modern slavery happens in workplaces around the world, from human trafficking to forced or bonded labor, or child labor. It is up to all of us to be vigilant, adhere to our policies, and speak up if we suspect exploitation or worker abuse.
Monitoring for Signs of Exclusion
This lesson focuses on the skill of monitoring for signs of exclusion in group dynamics as a first step in fostering an inclusive work environment. (5 min)
Culture Skill: Advancing Allyship | Skill: Monitoring for Signs of Exclusion
A co-worker (a new mom) may have a need that is not met by the workplace (lactation rooms), which makes it hard for them to be their authentic selves at work. We can increase awareness of others' needs by listening and tapping internal and external resources, to create a more inclusive workplace. (3 min)
A microlesson about managing bias, composure as a part of empathy, and the need for allyship in a healthcare setting. (3 min)
Navigating Harassment from Clients
When managers learn that an employee is being harassed, their first instinct is to get their person out of the situation. That's critical - but a manager's thoughts and actions can't stop there. A remedy needs to be found that won't disadvantage the victim of inappropriate conduct. (4 min)
Navigating Generational Differences
Workplace Harassment typically occurs when employee conflict goes from simply emotionally reactive and "yellow" conduct to referencing a personal and protected characteristic, making it "orange" conduct. The key is to call it out in the moment to get everyone back on track. (4 min)
Open-Source Software (OSS) and Protecting IP
Teach employees the best practices for using open-source software (OSS) and external libraries responsibly — focusing on licensing compliance and security vulnerabilities. (3 mins)
Overcoming Fear of Change and New Technology
Help learners understand the psychology behind fear of change, strategies for reframing negative self-talk, and practical approaches for managing technology anxiety while protecting your mental health and performance. (4 min)
Protecting Payment Card Information (PCI DSS)
This lesson teaches employees how to protect customer payment card data through PCI DSS compliance, covering what information must be secured and best practices for handling cardholder data safely in their daily work. (3 mins)
Politics: Pause Before You Post
To inform employees that their social media posts can have real consequences. It explains what it means to be a brand ambassador, and offers insights into how social media can negatively impact your business. Teach employees how to recognize when they are letting emotions take the reins and avoid social snafus. (2 min)
Potential Conflicts With Nepotism
A friend or family member could be a good fit for a position at your company. How do you support them without having your loyalties called into question? Learn to navigate these situations so that everyone gets a fair shake. (3 min)
Power Implications and Inclusive Workplaces
In any organization, some people are managers and some people are workers. Sometimes, that difference in power leads to harassment situations when that power is used to coerce or punish someone. But it can also impact how words and actions are perceived - and acted upon. (4 min)
Power Implications and Off-Duty Conduct
By definition, the title of manager comes with authority. Sometimes managers forget that "they're the boss" - but employees rarely do. That makes it hard for employees to say "no" to a manager - even in casual situations. (2 min)
Prove It AgainBias
Learn how to identify and mitigate “prove it again” bias by understanding how gender and racial bias impact hiring and promotion decisions. (4 min)
Culture Skill: Ensuring Equity | Skill: Hiring and Promoting Inclusively
The ability to recognize bias is an important component of critical thinking and making strong decisions. Recognizing bias involves recognizing patterns. (4 min)
Work stress rarely exists in isolation — personal challenges like family issues, health concerns, or financial pressure often compound workplace demands. Learn to recognize when personal stress is affecting your work performance and practical strategies for seeking support. (4 min)
Respecting Different Employee Values
Sometimes people say or do something on purpose - to send a message that someone isn't welcome. But there are other situations that people kind of wander into. Almost by accident. And while the conduct isn't intentional, the impact can be just as bad. (3 min)
Responding to an Active Shooter
Our organization takes our safety seriously. While an active shooter situation is very unlikely to ever happen, it's best to know how to respond. (2 min)
Responding to Recruitment Harassment
As a manager, you're a leader. Your team will look to what you say - and what you do. And the message you send through your conduct is often the most powerful. (4 min)
Responding vs Reacting
When faced with stressful situations, our "fight or flight" instinct is triggered and we often react quickly without thinking things through. This can result in us relying on our unconscious biases to inform decisions or make decisions that will cause a situation to escalate. Learn how to slow down and respond to situations rather than reacting. (4 min)
Culture Skill: Deciding Together | Skill: Awareness of Bias-Based Profiling
This lesson provides practical strategies for both returning employees and their colleagues to ensure successful reintegration, including realistic timelines, communication approaches, and the manager's critical role in supporting transitions. (4 min)
When working across different cultures, it is important to understand priorities and social norms. Where one culture may value fast and direct communication and welcome open debate and quick decisions, another culture may value formal and polite interactions, reputation protection, and thoughtful consideration over time. When we frame our conversations to align with different social and cultural needs, we are more likely to have successful collaboration. (5 min)
Shifting Our Mental Images of Women in the Workplace
This lesson reviews the mental images we hold regarding gender and gender roles. As women break through barriers in fields that have historically been male-dominated, they create new images that open the door to other women. (4 min)
Social Intelligence as a Work Skill
Everyone is human and most people eventually say or do something that's unintentionally offensive or inappropriate at work. The key is to develop your own self-awareness so that you realize when your comments are having an unintended impact. And everyone needs to give a friend a little constructive feedback.(3 min)
Social Media Drama at Work
To remind employees that their viewpoints on social media can affect their relationships at work. An inflammatory post about a social justice movement can quickly turn into a workplace dispute. This micro lesson does not tell you what you can and cannot say on social media. It is a lesson in mindfulness, and a reminder that words have consequences. (2 min)
Social Media Harassment
If a co-worker's conduct after-hours feels inappropriate, that's not just a personal problem. It's a work problem, too. This includes online activities, too, like texting and commenting on social media. Here's what to do if a co-worker crosses a line. (3 min)
Social Movements, Empathy, and Professional Dialogue
Teach learners how to engage respectfully and productively with sensitive social and political topics in the workplace — including techniques for practicing empathy and maintaining professional boundaries during challenging conversations. (4 min)
Stop Antisemitism
Since 10/7, there has been a 400% increase in reported antisemitism; acts of hate speech and physical incidents. The conflict in the Middle East has caused people to conflate the Israeli government with everyone who is Jewish and are targeting Jews with hate speech and violence. (5 min)
Stop the Hate: Showing Up with Empathy
This lesson is designed to provide employees guidance regarding how they comment on or message about the events in the Middle East, and the affected communities. Antisemitism and Islamophobia in the workplace have increased drastically since October 7th and this lesson provides guardrails so that employees do not further traumatize their co-workers with hateful messages. (3 min)
Stop Islamophobia
Since 10/7, there has been a 200% increase in reported Islamophobia; acts of hate speech and horrific violence. The conflict in the Middle East has caused people to conflate Muslims and Arabs with violence and terror, bringing back very painful memories of persecution towards Muslims and Arabs after 9/11. (6 min)
Stress Awareness and Psychological Safety
Teach employees to recognize the signs of stress in themselves and others, and explore practical strategies to manage it effectively. Help learners understand the importance of psychological safety and contributing to a workplace culture where everyone feels safe to speak up and be themselves. (3 min)
Supporting a Neurodiverse Workplace
Between 30 to 40% of the population is thought to be neurodivergent and managers need guidance on how best to support neurodiverse employees so they can be successful. (5 min)
Supporting Remote Colleagues in Distress
Remote work makes it harder to notice when colleagues are struggling because we lose natural check-in opportunities and in-person observations. This lesson helps you recognize warning signs in remote settings, approach colleagues compassionately, and understand the difference between support and enabling. (4 min)
Talking Politics
How do you discuss sensitive or politically charged subjects without causing conflict? Learn simple guidelines for navigating divisive issues in the workplace. (4 min)
The Power of Rethinking Assumptions
By understanding our current patterns of thinking, we can make the conscious choice to disrupt or challenge them, especially those that are rooted in bias. As we retrain ourselves, we stop jumping to conclusions, and instead, we open ourselves to new possibilities. (4 min)
Learn to identify “tightrope” bias and understand how stereotypes affect advancement opportunities for women, people of color, and other “out-group” members. (4 min)
Identifying how structures like tokenism and other biases create a "tug of war" or unproductive conflict between women, people of color, and other members of non-dominant groups. (3 min)
Culture Skill: Valuing Diversity | Skill: Prioritizing Inclusion in Collaboration
Understanding the role OFAC plays in our business transactions and the sanctions put in place that regulate who and where we can do business with, and what types of transactions or activities we can do. (3 min)
Unconscious Bias Refresher
A microlesson refresher about unconscious bias. (5 min)
Uplifting LGBTQIA+ Voices
Our LGBTQIA+ community deserves our allyship and support throughout the year, not just during June Pride Month. This lesson includes video submissions from our LGBTQIA+ community because becoming a better ally starts with listening to LGBTQIA+ people about their experiences. (6 min)
Using Multiple Intervention Methods
This lesson reviews how to use multiple upstander intervention techniques simultaneously to more effectively stop problematic behavior and reduce harm. (4 min)
Culture Skill: Advancing Allyship | Skill: Using Multiple Intervention Methods
While it can be tempting to use negative language to tell people when their behavior isn't appropriate, positive language that shows appreciation and respect often yields better results. Learn to use positive language to guide people toward behaviors you want to see.(3 min)
Culture Skill: Encouraging Empathy | Skill: Using Positive Language
The subject of gender identity, including transgender and non-binary identities is evolving and may be new to some people. But the basics of respect for human dignity are the same and they go both ways. Respect for different gender identities and respect for people who are learning and trying to understand. (5 min)
Valuing Differences and Being an Ally
A microlesson about valuing differences, bias, and allyship in a healthcare setting. (2 min)
Video Meeting Best Practices
Many of us are new to video conferencing - or new to participating in them from home. Video conferencing comes with its own set of do's and don'ts. Recognizing them will help connect us. Ignoring them may inadvertently send the wrong message. (2 min)
When Workplace Jokes Go Over the Line
Having fun with co-workers makes the workday go faster. But sometimes a joke goes too far, potentially violating policies of inclusion and respect, or counting as harassment. (4 min)
Work-Life Balance and Knowing Your Options
Help employees recognize the signs of burnout and navigate available resources and options — from setting boundaries to requesting formal leave when needed. (4 min)
