When writing your campaign notification messages, you can format the text in a variety of ways to emphasize specific bits of information or just make it more engaging for learners. This article walks through your options.
Start With Plain Text
Avoid copying text from formatted documents like Word. Hidden codes in that text can cause problems and your formatting might not work correctly. Instead, remove hidden codes by first pasting your text into a plain-text editor, like Notepad.
Formatting Options
The notification text editor works much like basic word processing software. Use it to add formatting to your notification message—like adding headings, changing the color of the text, or adding bold or italics. Formatting options include:
- Fonts: We offer three fonts—serif, sans serif, and monospace. The serif font is similar to Times New Roman, the sans serif font is similar to Arial, and the monospaced font is similar to Roboto. Use these fonts to match your company's style or to format computer code.
- Headers: Use headers to organize the topics and ideas in your notification, create clear sections, and improve readability for learners. You have four levels of headers: Heading 1, Heading 2, Heading 3, and Normal text.
- Bold: You can use bold formatting to add emphasis to important words or phrases. Bold text helps draw learners' attention to key information in your message.
- Italics: Use italic formatting to emphasize words or phrases in your message. Italics provide a subtle way to add emphasis without the strong visual impact of bold text.
- Underline: Make links or other important information stand out. Underlined text helps learners identify actionable elements in your notification.
- Strikethrough: You can use strikethrough formatting to communicate updates or corrections to information. This formatting shows learners what information has changed while keeping the original text visible for context.
- Color: You can change text color by selecting from our preset color palette. This helps to highlight special messages or create visual distinction. Color formatting helps important information stand out from the rest of your notification text. Be sure to keep accessibility in mind when selecting font colors.
- Bulleted and Numbered Lists: Some information is easier for learners to find when it’s organized into numbered or bulleted lists.
- Indenting Text: You can indent text to make it stand out, such as a block of text that you want to separate from surrounding text, or give special emphasis to a section of text. Undo indented text with the decrease indentation function.
- Links: You can add links to notification messages so that learners can access external materials. Our system doesn't support attachments. However, you can link to material that you host on your company intranet or elsewhere online.
When you format text, the system adds hidden code in the background. This code counts toward your 65,000 character limit. You cannot see this code, but it takes up space in your message.
Supported Languages
The character set for all fields is latin1, so you can create notifications with any language based on Latin character sets, such as English, Spanish, French, etc. Languages using non-Latin characters, such as Chinese, Japanese, or Korean, are not supported.
Avoid using symbols, emojis, or non-Latin characters, which may cause strange code in one or more of your fields. If this happens you can delete the problematic character(s) then save your work, which should resolve the problematic code that appeared.
Images Are Not Supported
The notification message system doesn't support images or logos. If you accidentally paste an image into the message body, it will generate a string of code that exceeds the 65,000 character limit—and you won’t be able to save it.