Emtrain sends two types of system-generated emails, which are described below. While you cannot edit system-based emails, it’s helpful to know when they’re sent and what information they contain.
For Emtrain-hosted accounts, the system also sends Campaign Notification emails.
Account Activation Email
When new users are manually added to your Emtrain account and the User-Created password option was selected, they immediately receive an account activation notification, or Welcome email. The notification contains a special activation link for users to access the login screen, create a password, and log into Emtrain for the first time.
Password Reset Email
Users receive a notification to reset their password when they select Need Help Logging In? on your account login page (for example, https://yourcompany.app.emtrain.com). They will do this if they forgot their password or if they received an account activation email, but did not take action on it within the 7-day activation period. The password reset request immediately sends a password reset notification to the user. The message contains a password reset link and instructions for the user to create a new password.
For Emtrain-hosted accounts, all user types receive these notifications, whether an admin or learner. For LMS-connected accounts, only Admin users receive password reset notifications.
Learn how to generate a new password for users.
Email Personalization
System-generated emails pull learners’ names from the First Name and Last Name fields in their user profiles.
If an employee has a preferred first name and you haven’t yet set it up in their user profile, enter that name in the First Name field of their user profile, then add a Custom Field such as “Legal First Name” to your user roster, where you can enter their legal first name.