If your roster import is missing data or incorrectly formatted, our system cannot process it. This is true whether you import user roster data via manual roster import, scheduled SFTP imports, or Emtrain HRIS Integration.
Use the Import Status screen to review roster errors. Here's how to access it:
- Navigate to the Users area of the Manage menu.
- Select the Import Roster button. This displays the last 10 imports.
- Locate the import you wish to review and select the Status button.
- This displays an error log explaining issues including why user records were skipped.
We suggest you review this error log regularly, at least once a month. For more information, including common types of errors, review Monitoring Import Status.