FAQs

• How does an admin access Manage mode?
• How can I make another employee an admin?
• Why weren't specific users processed via our roster integration?
• How do I remove terminated employees from the system?
• How do I help a user who is having trouble logging into their training?
• Can I reset a learner's password for them?

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• How do I make changes to the members of a static group?
• Can I add rules to a dynamic group?
• Can I edit rules in a dynamic group?
• Can I delete rules from a dynamic group?

• How do I add a small number of employees to an active campaign?
• How do I exclude employees from a campaign?
• Can I make changes to a campaign after it has been deployed?
• Can I make changes to notification emails after a campaign has been deployed?
• How can I remove a campaign assignment from a specific employee?
• Are campaigns the only way employees can access training?

• What emails will my learners receive from Emtrain and when are they sent?
• Can I preview notification emails before they are sent to my employees?
• Can I customize the appearance of the notification emails?
• Can I have the system resend a notification message to an employee?
• Can I see a list of emails that have been sent to my employees?

• Can a learner change their response to a question after submitting it?
• Can a learner skip content they find objectionable?
• What languages are available for my employees to take training in?
• How do I set a preferred language for my learners?
• Can a Learner’s name be changed on their completion certificate?

• Which edition of the Preventing Workplace Harassment course is current?
• How do I select the right version of the Preventing Workplace Harassment course?
• How do I include multiple policies for the same policy card?
• Can I replace the policy in a lesson that has already been assigned to learners?
• Where can I find the downloadable resources that are available in training assignments?