Why isn't my completion registering in Workday?

Gretchen
Gretchen
  • Updated

If you are showing Complete on Emtrain but do not see that reflected in Workday (eg. no record of the course completion on your Workday transcript), check that your Workday email address matches your email in Emtrain* - they must be identical in order for your progress in Emtrain to sync to Workday. 

  • Find your email in Emtrain on the "My Profile" page under "Employee Information" (get there by clicking "My Profile" in the right-panel menu) 

  • Find your Workday email on your Profile "Summary" page under "Personal Information" (get there by clicking the person icon at the top right of your screen and clicking "View Profile")

If the emails do not match, ensure that you are logging in to your SSO provider with the same email address as the one registered in Workday. 

If the emails do match, we recommend double checking your completion. The training is considered complete when all content has been viewed and the timer reaches zero minutes. This article goes over how to confirm that your training is complete.

 

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