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Learner FAQs

You access Emtrain in different ways depending on your organization's account type, which influences how these FAQs are grouped. If you log into Emtrain directly, your organization has an Emtrain-hosted account. If you launch training from an LMS, your organization has an LMS-connected account. If you find and launch training inside of Workday, your organization has a Workday CCL Connected account.

FAQs: Emtrain-hosted Learning Environment

  • How do I activate my account?
  • How can I reset my password?
  • I reset my password but have not received an email.
  • Why did I receive the error message: "Password reset token has expired"?
  • Is there a general overview of how to use the platform?
  • How do I turn on/off closed captions?

See all 12 articles

FAQs: LMS-Connected Learning Environment

  • How can I tell if I've completed my training?
  • How do I save my progress?
  • Why isn't my completion registering on my company's Learning Management System?
  • Is there a general overview of how to take my training?
  • How do I turn on/off closed captions?
  • How do I turn on/off Audio narration?

See all 7 articles

FAQs: Workday CCL Connected Learning Experience

  • How to Find, Launch & Complete an Emtrain Course from Workday.
  • I am having trouble logging in.
  • Is there a general overview of how to use the Emtrain platform?
  • How can I change the language of the training?
  • How do I turn on/off Audio narration?
  • How do I turn on/off closed captions?

See all 8 articles