How do I take my training?

Client Success Manager
Client Success Manager
  • Updated

Your training opens in a single window. It contains the lessons in your assignment, the content you're working through, and a few settings you can adjust as you go. 

The lesson list

lesson-list.pngThe panel on the left lists every lesson in your assignment. Completed lessons are marked with a checkmark, and the lesson you're currently viewing is highlighted. Select any lesson to jump to it. 

On a phone or a narrow browser window, this panel is hidden. Tap the menu icon to open it.

Some courses also ask you to spend a minimum amount of time in the training. If yours does, a time requirement appears at the top of this panel with a progress bar showing the minutes you've completed so far. For more on this, see How can I tell if I've completed my training?

The content

Lesson content appears in the main area to the right, with a note above the lesson title showing which lesson you're on and how many there are in total. Scroll down to move through the content. A lesson mixes several kinds of content: passages to read, videos to watch, and questions to answer. Some content requires you to interact with it before you can continue. For example, you may need to watch a video all the way through or answer a question before the rest of the lesson unlocks.

When you reach the end of a lesson, continue on to the next one from the lesson list or with the button at the bottom of the page.

Your settings

A set of round buttons floats along the upper-right edge of the screen. From top to bottom:

Person-icon.jpg The Person icon opens your account details.
Globe-icon.jpg The Globe icon changes the language of the training.
Volume-icon.jpg The Speaker icon turns audio narration on or off. An × next to the speaker means narration is off.

Saving and leaving

Save-Exit-button.jpgA bar across the top of the screen holds the Save & Exit button on the right, along with a reminder not to close your browser window when you're finished. 

Use Save & Exit every time you step away, so your progress is recorded and sent back to your company's learning system.

 

Questions along the way

Ask-Ema.jpg

Select Ask Ema in the bottom-right corner at any time. Ema can send a question about the training topic to a subject matter expert, point you to our help articles, or connect you with technical support.


 

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