Basic Info contains your account settings and configurations, which were created when your Emtrain account was set up. Navigate to this screen by selecting Site Config from the Manage menu.
Account Info
At the top of the Basic Info screen you’ll find following information:
- Account name: your company’s full account name for Emtrain.
- Account ID: the unique number that we assigned to your account.
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Subdomain: the subdomain that your users connect to when accessing their Emtrain account. For example,
yourcompany.app.emtrain.com. - Self-Signup: displays “yes” if your account has self-sign up enabled; displays “no,” if you have not enabled self-signup.
- Signup Code: displays a signup code if you set one and your account has Self-Signup enabled.
The Basic Info screen also includes the sections described below.
Login Info
The Login Info section displays only for Emtrain-hosted accounts configured for Employee ID as a login option or the combination Employee ID or Email login option. This section will not appear if all of your users log in via Email or if you have an LMS-connected account.
Learn more about Learner Login Options.
Default Password
The Default Password setting enables users without a work email address to log into the system. When these users sign in for the first time, they’ll enter their Employee ID and the default password you establish. The system then prompts the user to create their own password for future access.
We recommend updating the Default Password when you start a new training cycle. That way you can communicate the default password with the training assignments.
If one of these employees forgets their password, they can reset it. They’ll do this via the login screen by selecting “Need help logging in?” (i.e., forgot password). From there, they’ll be prompted to enter their Employee ID and select Submit, which resets their password to the default. Then, they can log in using the default password and Employee ID, which will prompt them to set a new password.
Login Instructions
If your account is configured to support Employee ID as a login option, you have the option to input Login Instructions. These are often used to remind employees how their Employee ID is constructed. For example, “Your EEID is the first four letters of your last name and the last four digits of your social security number.” Alternatively, you can tell where to find their Employee ID. For example, “Your Employee ID is located on the upper-right corner of your paystub.”
Session Duration
The session duration controls the length of time that users stay logged into Emtrain. This means that users who have Emtrain open for a certain period of time will be automatically logged out.
Session duration is a security feature that prevents unauthorized users from accessing training content. For example, if a user leaves their laptop unattended while they are still logged into training, an unauthorized individual could use the laptop and access the content.
As the admin, you can change the session duration (in hours). The Emtrain default settings for session durations are as follows:
- Emtrain hosted accounts without SSO: 48 hours (default).
- Emtrain hosted accounts with SSO: 24 hours (default).
If you have an LMS-connected account, adjust the session duration via your LMS.
Video Closed Captions
As an admin, you have the ability to control whether closed captions (CC) appear by default in video content. By selecting the option to Default Closed Captions On, closed captions will be displayed for users and they’ll have the option to turn them “off,” if desired. If you do not turn on closed captions (CC) by default, learners can do so from within the video player at any time.