If you requested a password reset but don’t see the email in your inbox, there are a few possible reasons—and quick steps you can take to fix it.
The email landed in your spam or junk folder.
Password reset messages are sent from no-reply@emtrain.com with the subject line "Emtrain Password Reset Request." Your internal email system may have filtered the message.
What to do:
- Review your spam, junk, or clutter folders for the email.
- If you find it, mark it as Not Spam so future messages go directly to your inbox.
- Follow the instructions in the email to reset your password.
The email address isn’t recognized in our system.
There are a few common reasons why this might happen:
- Typo in the email address. Double-check the address you entered when requesting the reset. If it’s correct and you still don’t receive an email, ask your Training Administrator to verify that your email address is entered correctly in the system.
- Using the wrong email address. You might have more than one work email (for example,
first.last@company.comandflast@company.com). Try those alternatives, or contact your Training Administrator to confirm which email is associated with your Emtrain account. - No active account. If you haven’t been added to Emtrain yet, the password reset won't work. Your Training Administrator can check your account status and help get you registered if needed.
Once your Training Administrator confirms your email or account status, you can request a new password reset. You should receive the email within a few minutes.