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Learner Issues

  • I expected a learner to have been assigned training but they did not receive the assignment.
  • A learner has been assigned the same training more than once.
  • A learner hasn't received a notification email that they should have.
  • The training link a learner received via email has expired.
  • A learner has received a campaign notification email but after logging in the assignment is not there.
  • A learner says they finished training but they are still getting reminder emails.
  • A learner is getting an error when they try to re-launch an assignment from our LMS that they had previously accessed.