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Troubleshooting
Admin Issues
I believe that I’m an admin but can't access Manage mode.
I can't find a learner that I expect to be in the system.
I expect a learner to be in a Dynamic Group but they aren't there.
I expected a campaign notification email to go to my learners but nobody has received it.
I need to remove an assignment from a learner.
Learner Issues
I expected a learner to have been assigned training but they did not receive the assignment.
A learner has been assigned the same training more than once.
A learner hasn't received a notification email that they should have.
The training link a learner received via email has expired.
A learner has received a campaign notification email but after logging in the assignment is not there.
A learner says they finished training but they are still getting reminder emails.
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